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RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

 

All returns must be postmarked within seven (7) days of purchase date. All returned items must be in new and unused condition, with all orginial tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at kmarkan@visona.co to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

VISONA LLC
Attn: Returns
RMA#
4714 137th Street
Crestwood, IL 60418
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

 

EXCEPTIONS

 

The following items cannot be returned:

  • Opened/Used Items

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

 

  • A 15% restocking fee will be charged for all returns.

  • Returns do not apply to production runs or product development. They only apply to private label products, depending on issue.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:
 

708-573-1918
kmarkan@visona.co

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